Junior Geospatial Customer Success Engineer – Part Time

Help bring the power of geospatial technology to the world.

We are seeking driven and adventurous individuals with both a geospatial and software background to assist in the development and utilisation of our Earth imaging platform which helps customers more easily discover, manage & use the latest Earth Observation data captured anywhere around the world. By making this type of data more accessible, Arlula will help to address real world challenges such as climate change and food security by allowing people to better monitor our planet from space.

We offer an opportunity for the right person to leverage their geospatial knowledge and customer success skills to collaborate with us in improving the way we provide market leading satellite data and infrastructure to customers. We are aiming to solve issues around consistency of data, quality and accessibility by leveraging modern standards and technologies to help users harness the power of geospatial data for their needs.

This role, as a Junior position, will span across multiple areas of the business to provide learning opportunities. The focus for this role will be surrounding geospatial technologies, customer engagement and education and the intersection between them.

The right candidate should be passionate about geospatial technologies and their use, who can demonstrate their skills in collaboration with people from multiple disciplines to understand, plan and execute on projects as part of a team. Comfort working with people of multiple backgrounds, skillsets and levels of understanding of geospatial will be crucial to your success working with our various teams, to support customers and suppliers.

As the Geospatial Customer Success Engineer, you will:

  • Assist in the research, documentation and understanding of geospatial data processing techniques. 
  • Write and maintain software to perform scalable, repeatable geospatial processing.  
  • Assist with the planning and design of software infrastructure to support, process, distribute and manage geospatial data. 
  • Assist in the preparation of reference materials to explain geospatial concepts for the edification of staff and the general public. 
  • Engage with customers to understand their use cases, imagery data and processing requirements. 
  • Assist in understanding and resolving customer enquiries about geospatial concepts, data, techniques and use cases.
  • Supporting customer onboarding onto Arlula products, assisting with technical requirements, and troubleshooting issues. 

Skills and Experience

Qualifications:  

    • Applicants with diplomas or bachelors degree in software development, science, mathematics or remote sensing are particularly encouraged.

Experience: 

1-2 years experience in software development, remote sensing or customer success.

Required:

      • Familiarity with common geospatial data formats (GeoTIFF, GeoJSON, STAC, COG, etc).
      • Familiarity with geospatial processing concepts.
      • Past experience writing non-trivial software applications or processing pipelines.
      • Experience communicating with customers, understanding requirements and designing solutions.

Preferred:

      • Experience with a statically typed programming language (ideally Go).
      • Expertise with one or more remote sensing phenomenology (i.e. electro-optical, synthetic aperture radar, imaging spectroscopy, IOT sensor networks, etc).
      • Experience with customer success/support.

Attributes: 

    • A strong communicator who is able to understand and work with/in different contexts, environments and business needs. 
    • Self directed and action oriented.
    • Creative and curious about a broad diversity of topics.
    • Detail oriented.
    • Enjoys problem solving – both from technical and customer perspectives.
    • Enjoys working in multidisciplinary fields.
    • Passion for the new space industry. 

Why join Arlula?

  • We are fully funded and growing fast, we have organically 30x’d our platform usage throughout 2024.
  • We launched an industry first product in January 2024 and have already secured our first customers. 
  • We are backed by some of Australia’s leading VC’s.
  • Take advantage of a rare opportunity to engage and shape a rapidly evolving space technology industry.
  • Engage with users across a variety of industries and see the positive impact your work has first hand.
  • Excel in an inclusive and flexible work environment.
  • You’ll receive a competitive salary that will scale as the company grows.
  • We can also provide further training for the right candidate.

Interested?

If this is something that seems interesting to you, we’re keen to learn about your background and see if there is a good fit. Please send your resume to hello@arlula.com